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Fibe Internet:
Frequently Asked Questions
Q. Why do I get an error message after entering my Bell Internet User ID
and Access Password?
A. Ensure you enter your user ID and password correctly. These are case
sensitive. Both your Bell Internet user ID (b1#) and access password
were provided to you at the time of purchase. If you cannot locate
these, visit bell.ca/getInternetID or contact us at 1 866 797-8686.
Q. My computer detects my wireless network but says it can’t access
the network. Why?
A. Check the encryption key (WPA2 key) on the back of the modem
to verify it has been typed correctly.
Q. Why can’t I access devices within the local area network?
A. The devices may not be congured to receive an IP address
automatically. Check the devices that are not available within
the network and check the IP Address settings.
Q. My modem is not running properly after a power outage. What can I do?
A. Reboot the modem by unplugging the power supply. Wait 2 minutes
before plugging it back in. NOTE: Rebooting/restarting your modem will
interrupt your Fibe TV service. Your TV service will remain affected until
your modem is up and running again.
Q. Once the service is installed, am I able to move the location
of the modem?
A. You can’t relocate your modem after it has been installed. Your modem
requires a dedicated phone jack for the service that was set up
by the technician at time of installation.
BBLP10-013 Fibe TV Ref_guide_E.indd 30 10-04-26 13:46
- Fibe TV Reference Guide 1
- Table of contents 3
- Your Fibe account information 4
- Customer support 5
- Fibe TV basics 6
- Your remote 8
- Searching for a program: 10
- Controlling live TV: 11
- Recording 13
- Favourites 14
- Parental controls 14
- On Demand and Pay-per-view 15
- Customizable settings 16
- Fibe Internet online features 17
- Managing your account 17
- Receiver front panel image 18
- Receiver back panel image 19
- Typicial connection setups 20
- Your Fibe modem 21
- Setting up your 22
- Modifying your 23
- How to set an admin password 24
- How to change existing 26
- How to reboot (restart) 27
- Fibe TV: 28
- Frequently Asked Questions 28
- Fibe Internet: 30
- Want more information? 31
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